Made-to-Order instead of stock: Each item is produced, packaged, and shipped from Wolfsburg upon order.

Production and shipping: within 4 business days
Delivery in Germany: 1–3 business days thereafter

Shipping costs: €4.90 – free for orders over €20
Incense sticks alone: €1.90 as a merchandise shipment

Shipping to Austria and Switzerland upon request.

You can cancel your order within 14 days of receipt – no reason needed.
Excluded are objects that were custom-made according to your specifications.

A message to hi@stdio3d.com is sufficient. I will cover the return shipping costs.

You can find the complete cancellation policy here.

BAL remains balanced the entire time. The unburned wood remnant stays in the holder, maintaining the balance until the very end.

Ash falls wherever the room carries it in that moment. Usually onto the surface, sometimes beside it.
Wipe it away when the ritual is over – that is part of it, too.

Never leave incense sticks burning unattended. Keep out of reach of children and animals, place on a heat-resistant surface, and ventilate the room afterward.

BAL is made from PLA with elephant grass – bio-based, manufactured in Germany.
The insert that holds the stick is stainless steel: it is the only part that gets hot, and therefore the only part that cannot be made of plastic.

Packaging is produced in-house. Filament, paper, and cardboard are purchased – nothing else.

Misprints and remnants are returned for recycling by type.

• PayPal
• Credit card: Visa, Mastercard
• Prepayment (Production or shipment of goods starts once the payment has been received – the order remains reserved for 7 days)
  
  All prices are final prices. As per § 19 UStG, no sales tax is shown.